Refund Policy

1. Technical Issues Guarantee

If you experience any technical problems that prevent you from downloading or accessing your Premium Personalized Guide, we will provide a full refund with no questions asked.

How to request a refund for technical issues:

• Email us at support@veteransclaimsassistant.com within 30 days of your purchase
• Include your order number and a brief description of the technical issue
• We will process your refund within 5-7 business days

We will also work to resolve the technical issue so you can access your guide if you prefer.

2. Satisfaction Guarantee

If you successfully downloaded your Premium Personalized Guide but feel it didn't meet your expectations, we offer a satisfaction-based refund with one simple request.

How to request a satisfaction-based refund:

• Email us at support@veteransclaimsassistant.com within 14 days of your purchase
• Include your order number
• Complete a brief 5-minute feedback survey to help us improve our service for other veterans
• Once we receive your completed survey, we will process your refund within 5-7 business days

Your feedback is invaluable in helping us serve the veteran community better, and we genuinely appreciate your time in sharing your experience.

What's Not Covered

We cannot provide refunds in the following situations:

• Requests made more than 30 days after purchase (for technical issues) or 14 days after purchase (for satisfaction issues)
• Claims filed using information from the guide (the guide is a planning tool, not a guarantee of claim approval)
• Changes in VA regulations or policies that occur after your purchase
• Dissatisfaction with VA claim outcomes (we provide guidance, but final decisions rest with the VA)

Our Commitment to You

Before requesting a refund, we encourage you to contact us first at support@veteransclaimsassistant.com. Our team is here to:

• Answer any questions about your guide
• Help you understand how to use the information effectively
• Clarify any confusing sections
• Provide additional support for your claim process

We're on your side and want to see you succeed.

Refund Processing

All approved refunds will be processed within 5-7 business days and returned to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out:

• Email: support@veteransclaimsassistant.com
• Subject Line: "Refund Policy Question"

Our Promise

We created Veterans Claims Assistant because we believe every veteran deserves the best chance at receiving the disability compensation they've earned. If our Premium Personalized Guide doesn't live up to that promise for you, we want to make it right.